ORDER PROCESSING

Once your order is placed, it will be reviewed, packed, and shipped with care.

The Boujee Bee reserves the right to cancel any orders that are suspected as fraudulent.  

 

SHIPPING POLICY

The shipping method we offer is USPS for domestic shipments and DHL/USPS for International Orders. 

We process orders Monday – Friday, excluding federal holidays* within the United States. Please note that we do not ship on weekends. 

If you place your order after the cutoff times 1 PM (EST) for USPS, the order will be processed and shipped the next business day. Shipping times may be extended due to circumstances relating to Covid, shipping carrier issues, or searches imposed by the federal government. The Boujee Bee is not responsible for product shipment delays that may occur. 

Please note: There is a 10-day timeframe in which to report a package as lost, stolen, or damaged. These 10-day parameters begin from the package date of delivery and need to be confirmed with customer service on the backend.

 

*Regarding Holidays

For the benefit of our valued fulfillment team, we observe weekends and the following US Holidays:

• New Year’s Day
• Memorial Day
• 4th of July
• Labor Day
• Veteran's Day
• Thanksgiving
• Christmas 

Please be advised that packages will not ship from our distribution center on any of the above listed holidays. 

EXPEDITED SHIPPING

Priority shipping orders received before 1 PM (EST) will be shipped the same day. Processing and shipping time does not include weekends. Orders placed on Friday after 1 PM (EST) for USPS will be processed the following Monday. Orders placed with expedited shipping on Saturday or Sunday will be processed the next business day. 

 

SHIPPING COSTS

Shipping charges are based on package weight and destination and are set by the carrier and not The Boujee Bee. 

MULTIPLE ADDRESSES

We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.  

TRACKING ORDERS 

Upon processing your payment, you will receive a confirmation email. Kindly be advised that this email is meant to confirm that The Boujee Bee has received and is reviewing your order. When your order is ready to ship, a shipment confirmation email will be sent with your order details and a tracking number that will lead you to your selected carrier site.

Please be advised that the title for the products in your order will be transferred to you once your credit card is processed and your order is approved. In addition the liability for the products contained in the order is transferred to the carrier once The Boujee Bee packages and ships your parcel and to you, once the shipment has been delivered to the address you have listed for your shipping address. 

PARCEL FORWARDING SERVICES 

10-day timeframe in which to report a package as lost, stolen, or damage. 10-day parameters begin from the Date of Delivery and confirmed with Customer Service on the backend.

The Boujee Bee does advise against having your order delivered to a parcel forwarding company, as we will not be liable for any damage, defect, or loss that may occur. Unfortunately, we cannot offer replacements or refunds for any reported missing, damaged, lost, or stolen items that have been delivered to a parcel forwarding company or service. 

Kindly be advised that orders addressed to a parcel forwarding service are placed at your own personal risk.  

 

CANCELLING OR CHANGING AN ORDER 

Due to the high volume of shipments processed by The Boujee Bee, we are unable to change or edit existing orders. If your order has not yet left our fulfillment center, you are able to cancel it by giving us a call at 504-233-7449. Once an order has been fulfilled and is in transit, it can no longer be canceled. 

 

INTERNATIONAL SHIPPING POLICY

The international shipping method we offer is DHL Express worldwide and USPS. 

We are currently unable to ship orders to destinations outside of the United States, Canada, or Mexico. 

(Canada Border Services Agency Duty and Taxes Estimator)

Please note that all international orders are subject to the country and/or destination’s duties and CEF(clearance entry) fees and shipping times. The Boujee Bee is not responsible for any additional fees incurred because of import or export duties, fees, or customs or delays in shipment. 

 

RETURN POLICY

We strive to make sure you are completely satisfied with your purchase from The Boujee Bee, but we also understand that some things just don’t work out.  Due to restrictions related to COVID-19, we are unable to accept exchanges or returns. 

OUR PRODUCTS ARE SOLD ONLINE TO BUSINESSES, PROFESSIONALS, AND STUDENTS. IF YOU ARE NOT A STUDENT OR SPA PROFESSIONAL, YOU ARE USING OUR PRODUCTS AT YOUR OWN RISK. 

HOW TO CONTACT US

Our dedicated Customer Service Team:

Phone: 1 504-233-7449 (9:30am – 5:30pm CST)

Email: products@TheBoujeeBee.com

Mail: The Boujee Bee, 3841 Veterans Memorial Blvd. Suite 204, Metairie, LA 70002. 

PRIVACY POLICY

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the https://www.TheBoujeeBee.Com website. On some pages, you can place an order, make requests, and register to receive promotional emails or materials.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

PROMOTIONS

Free Shipping Promotion

Unfortunately, due to high freight rates this promotion is not available for Alaska, Hawaii and Puerto Rico.

Promotions cannot be combined. Promotions and the Rewards program cannot be combined for any reason at any time.